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Privacy & Cookies.

Use of personal information

There are a number of areas within the Zip Posters website which record personal data, including the: registration; billing; contact; invoice; and account sections. The information requested within these sections is standard and includes name, address, phone number and email details and is collected for the purpose of administering your account (this will therefore include: registering your account; processing any orders which you make; communicating with you on any matter relating to the conduct of your account; and the provision of our services to you in general).

Where we are undertaking any services in collaboration with a third party (this will be clear from either the branding or notices on the website), then we may be required in order to provide the respective services, to share your account details with such third party in order to administrate the account (in a similar manner as mentioned above) and provide the respective services.

We will also need to share details about your use of our services with our data licensors and authorised resellers, with such details including the number of users and volume of transactions, so that appropriate licence fees and other payments can be calculated.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics will not include information that can be used to identify any individual.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, you will have the opportunity on our website at the time of registration to make this clear, and subsequently if you change your mind you can send an email with such a request to production@zip-posters.co.uk.


Email addresses

We collect email addresses for 3 main purposes.

  1. Email is our preferred means of communication, and will be used to notify our customers of developments within the Postcode Anywhere services.
  2. We use email to administer your account, for example, by alerting you when your account balance reaches a given level.
  3. The email address on registration will be used to authenticate users who have forgotten passwords or user account IDs.

Where We Process Your Personal Data

Although we process your data within the European Economic Area ("EEA"), owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to other countries outside the EEA that do not have similar protections in place as the EEA regarding your data and its use as set out in this policy. By submitting your information you consent to such transfers outside the EEA.

We may also have third party companies providing hosting services for us. Such third party companies will act as our subcontractors, and they would hold your data for such hosting purposes only. Such subcontractors will not be provided with any permission for any other use or disclosure of your data. We will also ensure that we have reasonable safeguards in place with regard to any of our subcontractors, with regard to data retention and security.


Compliance & Confidentiality

Our company complies with its obligations under the applicable data protection legislation in England. It will also take reasonable care to prevent any unauthorised access to your personal data.

Our employees and contractors have been made aware of their responsibility to keep your information confidential.

Security

As you will probably be aware, the internet is not a secure medium. However we have put in place various security procedures by way of reasonable measures to protect your information.

We consider the security of your personal data and the details of any transactions you make to be a matter of the highest priority.

Your account information is protected by your account code and password which you should keep safe at all times. In addition to your password, we generate keys which are used to authenticate your account against our servers when you are querying the database. Keys are a randomly generated and unique set of letters and numbers.

If you feel that there has been a breach in the security on your licence please contact us on 0207 556 3656 or by email at production@zip-posters.co.uk.


Purchasing

When you place an order with us, we use a secure server. Any data you provide to us, is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is a widely used measure to guard against Internet messages being intercepted. You should be aware, however, that older browsers cannot use SSL. To be sure, you will need Netscape version 4.05 or above, Microsoft Internet Explorer version 4 or above, or any similar generation browser (e.g. Firefox, Opera).

Although your account can be set up to make repeat purchases to automatically top-up your account by credit card, we do not actually store credit card details. We only hold the last 4 digits of your card, the card holder name and a reference to the last transaction made on that card from us. It is the transaction reference that is used to make repeat purchases and this can only be used between ourselves and our payment service provider, SecureTrading.


Protecting your data

Over and above what our company does to protect your privacy and security, we would advise you to adopt the following additional measures:

  • Choose a password you can remember but others will not guess.
  • Change your password regularly, and if you do write it down, keep it somewhere safe and secure.
  • Do not activate Autocomplete (Internet Explorer) or any similar feature.
  • Do not allow your internet browser to 'remember' passwords.
  • When you have finished your session on our website we recommend that you close your browser, so any history of the session is cleared. As a further security measure our website will automatically shut down your session if it is not used for more than 20 minutes.
  • Clear any 'cache' so there is no record of any transactions left on screen - all major web browsers let you do this.

Cookies

We use cookies and similar tools across our websites to improve their performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies does the Zip Posters use?

Generally, our cookies perform up to four different functions:

  1. Essential cookies
    Some cookies are essential for the operation of our website. For example, some cookies allow us to identify both you language and your whereabouts globally. This allows us to deliver both the correct offer for your location.

  2. Performance Cookies
    We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise.
  3. Functionality Cookies
    We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences.


  4. Are there any third third party cookies being used on the zip-posters websites?

    We allow third parties to serve cookies that fall into the three categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.